Refund policy
Return and Refund Policy – EBIN JEWELS
Last Updated: September 19, 2026
At EBIN JEWELS, we strive to provide high-quality products and a smooth shopping experience.
1. Return Eligibility
We accept return requests within 7 days of delivery, subject to the following conditions:
- Products must be unused and unworn.
- Original tags and packaging must be intact.
- Products must not be washed, altered, or damaged.
- Proof of purchase must be provided.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number and clear product photos or videos.
- Our team will review your request.
- If approved, we will arrange an appropriate replacement or refund.
3. Size Exchange
Size exchanges are subject to product availability and our inspection process.
Contact us to check exchange eligibility.
4. Non-Returnable Products
Products that have been worn, washed, altered, or damaged by the customer may not be eligible for return, subject to applicable law.
5. Refund Process
Approved refunds will be processed through the original payment method, where supported.
The time taken for the refund to appear in your account depends on the payment provider.
6. Return Shipping
For defective, damaged, or incorrectly delivered products, we will assess and arrange an appropriate resolution.
Any applicable return shipping charges for other approved returns will be communicated before processing.
7. Contact Us
📧 Email: ebinandco.org@gmail.com
📞 Phone: +91 8089493896